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Ticket Buyer Terms (Customer)
These Terms apply to anyone who buys or holds a ticket through the Platform, whether as a registered customer or a guest. They are one of the three documents accepted at checkout (with the Terms of Service and the Refund Policy).
1. Your account
You may register with an email address or a WhatsApp/phone number and a one-time passcode or check out as a guest and activate an account later. One account represents you across the Platform and every agency marketplace on it; your relationship with a given organizer or agency is established by your order, not by a separate account.
2. Buying and fees
Prices, taxes and fees are shown before payment. A platform service fee (by default a percentage of the ticket price) is added to your order and paid by you. No ticket is issued until the payment provider confirms payment. You must accept the Terms of Service, Refund Policy and Ticket Buyer Terms to proceed to payment.
3. Your ticket
A ticket is a cryptographically signed access token. Unless the organizer requires named admission, the first person who presents a valid code is admitted and the code then becomes unusable. Do not share screenshots or QR codes.
Tickets are issued as QR credentials delivered by email and/or WhatsApp. Present the QR for admission. Tickets may be transferable only where the organizer has enabled transfer; by default, tickets are non-transferable. Transfers are allowed only where enabled; a completed transfer cancels the old QR and issues a new one. A transfer issues a new ticket and voids the original.
Resale is prohibited. Invitation, complimentary, staff and offline-sale tickets remain subject to event rules even where no online payment occurred. The organizer controls event entry, age limits, schedule and venue rules.
4. Refunds
Refund eligibility is set per event. Refunds are discretionary and processed manually by the organizer; the Platform does not guarantee or automatically execute refunds. See the Refund Policy.
5. Your data and messages
We process your data under the Privacy Policy. Transactional messages (tickets, receipts, event updates) are part of the service; marketing messages are sent only with your separate consent. You may raise issues through in-account support.